Your Visit
FREQUENTLY ASKED QUESTIONS
At what age do I need to buy a ticket for my child?
It is the theatre's policy that anyone under the age of 18 months does not need their own ticket and is welcome to be a babe in arms and to sit on your lap for the performance.
What are the age restrictions within the Rose Theatre auditorium?
Children under the age of 14 must be accompanied by someone over the age of 16 while in the auditorium.
What age constitutes a child concession?
Anyone under the age of 17 qualifies for a child concession.
Does the Rose have a Car Park?
The nearest parking is the Rose Car Park, a Council Car Park, the entrance to which is on East Lane (KT1 2NN). As the Rose is a new building and not yet recognised by older Satnav systems, those not wishing to park should using the following postcode: KT1 1LB (Kingston Police Station).
Thanks to Kingston Council we are now able to offer a discounted parking rate for all of our audiences parking in the Rose car park at any time. The rate is 50% off your parking for any amount of time you are parked, saving you up to £8 (fees capped at £16).
We can validate your car park ticket at the box office pre-show, or alternatively have it ready for our staff to validate as you leave the theatre. In a change to the previous system, Rose staff will validate your parking ticket and you will then be charged the discounted rate at the payment machine in the car park. Please pay before leaving the car park.
The Rose Car Park is often particularly busy prior to performances. Please build enough time into your journey to allow for parking at busy times.
Please be aware both lifts at this council car park are currently out of action and under replacement
More information on alternative car parks can be found here https://www.kingston.gov.uk/homepage/113/car-parks
Does the Rose have booster seats available for my child?
The Rose has a very limited supply of booster seats, which are handed out on a first come, first serve basis. Please speak to our Ushers on the doors to the auditorium. For children under 3 ft we recommend you bring your own booster/cushion.
How far is the theatre from Kingston Station?
The theatre is approximately 10 mins walk through the town centre.
Do I need to print my tickets?
No, as long as you have access on your mobile phone via the email PDF sent you when you paid for your tickets or via the text links we send a few hours for the show.
How can I pre-order refreshments for a show?
You can now pre-order your drinks, ice creams, and more with your tickets via our crowdEngage service. You will be sent a text a few hours before the show and this will enable you to purchase any refreshments.
Do you have a brochure?
All our programming and events are available online. At the Box Office we have a selection of individual flyers for upcoming productions.
Do you have a cloakroom?
We do not provide a cloakroom service, so please refrain from bringing large bags as your belongings will need to fit under your seat.